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PreSales Solutions Engineer



Sales & Business Development
Mountain View, CA, USA
Posted on Friday, May 3, 2024

Who We Are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

Location: Austin, TX; San Francisco, CA or Mountain View, CA (In office ~2 days a week)

What You Will Do

As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks’ technology and a technical consultant to our prospects in pre-sales engagements. As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques. As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements.

To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market. A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person.

You’ll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities. A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan.

Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more.

As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides.

  • Perform product demonstrations that engage the audience and explain by showing how our product works.
  • Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security.
  • Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team.
  • Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers.
  • Work with prospects to understand their technology stack and IT business processes.
  • Document customer requirements and facilitate a clean hand-off to the post-sales CS Team.
  • Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer.
  • Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling.

What You Bring To The Table

  • 5+ Years experience in pre-sales and/or post-sales customer facing technical roles
  • A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems.
    • Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors.
  • Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
  • Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace.
  • As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved.
  • Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions.
  • Willingness to travel ~25% for internal events and external customer meetings.

Base Compensation Range - $101,430 - $170,800

Compensation Structure- Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.