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Revenue Operations Manager



Amsterdam, Netherlands
Posted on Wednesday, May 22, 2024

We are looking for a Revenue Operations Manager, focused on developing and optimising commercial processes for our partnerships domain and performance management of the self-serve channel. You will be part of the Go-To-Market Optimisation Domain and part of the Customer Operations Craft, reporting to Rick Emondts.

Working closely with the partnerships domain, you will be responsible for the co-development of the partner management strategy and tracking revenue generating initiatives, as well as the development, implementation, and maintenance of partner processes. A key component of this work is facilitating alignment between the various partner channels and regional domains.

In addition, as part of the self-serve team, you will drive the commercial agenda, working closely with marketing and partnerships on demand generation plans to ensure we hit our targets. In this role, you are the bridge between the commercial and product teams, working closely together to optimise conversion. You will identify the top priorities for the channel, and own projects end to end, including implementation, advocating for an excellent, holistic customer experience & journey while maximising conversion, alignment to regional domains and wider company goals and minimising impact to the business/operations.

What you’ll be doing

  • Lead the design, refinement, and implementation of end to end partner processes:

    • Collaborating closely with various teams, to ensure that the processes are practical and are embedded in the organisation

    • Seek continuous improvement opportunities to further improve and streamline processes

    • This happens both in regular processes, as well as in close collaboration with the GTM Automation team on salesforce improvements

  • Closely collaborate with the partnerships leadership team

    • Drive the agenda of the domain meeting and ensure actions are followed up

    • Form the sounding board for the leadership team on tactical and strategic topics

  • Drive cross-functional steering of the Self Serve channel:

    • Drive monthly agenda and performance steering

    • Own revenue generating initiatives end-to-end, in collaboration with our marketing and partnerships team

    • Collaborate closely with product teams to jointly problem solve and ensure alignment on conversion improvement initiatives

    • Be a bridge between the local country teams and central self serve to balance the right level of localization with global efficiency

  • Conduct deep dive analyses to understand root-cause and problem solve across partner and self serve related topics

  • Bring creative and practical solutions to business challenges

    • Data forms the foundation of your recommendations and you enrich those with commercial acumen

    • Implement pragmatic solutions, balancing the trade-off between pragmatism and perfection

What you'll bring

  • Fluent in English - additional European language(s) is a plus

  • 5 years experience, with a minimum of 3 years in business strategy/consulting; additional experience in scale-up/B2B SaaS environment or a customer / partner facing role is a big plus

  • Experience in Looker and Salesforce is a plus

  • You’ll combine analytical rigour with a strong business acumen and a drive to get things done

  • You’ll also need strong communication skills and an ability to manage stakeholders at all levels

  • You’ll bring an eye for detail and understanding of data

  • You’ll energise the team with a healthy level of intensity and an entrepreneurial spirit;

  • You’ll always deliver results and know to not let perfection get in the way of progress;

  • You enjoy working in a dynamic fast-paced and international environment that is changing every day.

Our selection procedure in a nutshell

  • Apply by clicking the button below

  • The interview process will consist of interviews with the recruiter (Eva Slager) hiring manager (Rick Emondts), followed by a round with a case presentation to key stakeholders