About the Role

As a Demand Enablement (DE) Associate, you will play a critical role in ensuring our workload reporting processes are accurate and provide vital business insights for our leadership and cross-functional teams. The DE Associate is responsible for overseeing the dynamic distribution of tasks within the organization by actively monitoring our internal tools, pulling data, and adjusting hours based percentages. This role involves providing real-time direction to teams to optimize utilization, enabling Hinge Health to hit their margins targets. The DE Associate will facilitate continuous internal communication with cross-functional teams, flag utilization concerns, and update assignments in real-time. Furthermore, the position includes compiling and distributing key reports to Care Team Leaders, ensuring a clear understanding of reports.

• Oversees all real time member and work task distribution within the assigned org by actively monitoring Admin Panel and adjusting FTE % proactively by partnering with front line managers, product, and analytics.

• Gives real time direction to managers and above in managing utilization based on real time demand. Gives real time direction to managers to meet daily utilization targets

• Provides ongoing internal communications with cross functional orgs on load balancing and staffing requirements. This role is required to flag, in real time, utilization concerns, SLA concerns and overall staffing gaps.

• Monitors and maintains daily utilization targets, service levels, and other key metrics in real time through the use of Admin Panel, reporting and other internal tools.

• Attend critical meetings with stakeholders to share real time findings, propose permanent solutions and escalate additional real time requirements.

• Compiles and distributes key DE reports to leaders. Understand what is expected to meet utilization and service targets for the current day and beyond.

What You'll Accomplish

• Completing admin tasks (status changes, admin panel work, updating hours)
• Incorporating unique workload variations into assignments
• Updating Workday - Setting schedules, updating PTO caps
• Completing daily tasks such as reallocations and basic data pulls
• Owning improvements and accuracy for all processes and responsibilities

Basic Qualifications

• Comfortable in GoogleSheets and Excel, ability to do vlookups, sumifs, and formatting
• Ability to manage multiple tasks consistently throughout the day and work well under pressure
• Highly organized with an emphasis on accuracy and timeliness
• Skilled in problem solving, sound judgment, and critical thinking
• Able to understand the impact of timely actions on team deliverables and broader business outcomes
• Highly analytical, process-oriented thinker with the ability to communicate insights clearly

Preferred Qualifications

• Comfortable with more advanced formulas such as macros
• Ability to consolidate tasks and present to senior leadership
• Ability to take ownership of a problem and put together a solution
• Healthcare + start-up experience is a plus
• Experience with AI Tooling
• Experience working with the Scheduling module in Workday

Compensation

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. For this position, our salary ranges are listed below:

Tier 3: IL (excl. Chicago), MD (excl. DC Radius), MA (excl. Boston Radius), NH (excl. Boston Radius), NY (excl. NYC Radius), RI (excl. Boston Radius), TX (excl. Houston), VA (excl. DC Radius), WA (excl. Seattle Radius), WI (excl. Chi Radius), AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA

[Pay Range $61,824 - $92,736]

Tier 4: AL, AZ, AR, FL, ID, IN (excl. Chicago), IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY [ Pay Range $55,936 - $83,904]

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

• Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.