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Staff Product Designer, Core Member Experience

Hinge Health

Hinge Health

Product, Design
San Francisco, CA, USA
Posted on Saturday, May 4, 2024
Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, Toyota, and Verizon.
Hinge Health Hybrid Model:
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.
About the Role
The Staff Product Designer, Core Member Experience, will shape the Hinge Health app's future by crafting features that cater to each member's needs, helping them overcome pain and reach their goals. Collaborate closely with experienced product design leaders and cross-functional partners, employing user-centered design principles to create intuitive experiences. Own the design of the member experience throughout the product development process, from helping to define requirements and translating user research insights into actionable solutions, to interaction and UI design, prototyping, and visual design. Ideal candidates possess a strong portfolio showcasing their ability to transform complex systems design challenges into simple and elegant user experiences. If you thrive in a fast-paced, collaborative environment, join our mission to revolutionize digital health and empower millions to live pain-free lives.
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

Some key traits of a Product Designer working on our Core Member Experience experience include:

  • User empathy: This designer is able to put themselves in the shoes of the user, understanding their needs, desires, and pain points in order to create engaging experiences that resonate with them
  • Data-driven decision making: This designer is skilled in using data to inform their design decisions, from analyzing user behavior to running A/B tests to optimize the user experience
  • Creativity: While data is important, this designer also has a strong creative streak, able to come up with innovative solutions to complex user experience challenges
  • Collaboration: This designer needs to be a strong collaborator, working closely with data scientists, developers, and product managers to ensure that the user experience is seamless and effective
  • Passion for quality: This designer must be an advocate for a quality user experience, from effective interaction design to delightful visual expression and high quality implementation

WHAT YOU’LL ACCOMPLISH

  • Create innovative and creative design solutions that turn complexities into elegant, efficient user experiences
  • Be a steward of great product design by ensuring solutions set high visual and interaction design quality standards
  • Define product vision and strategy that creates emotionally engaging and easy to use experiences
  • Lead the development and delivery of solutions that meet intended goals and create outcomes that positively impact key user and business metrics
  • Collaborate with engineers, product managers, care team members, and other designers to ensure designs drive desired UX, business, and technical outcomes
  • Mentor and grow less experienced designers while evangelizing design practices and finding opportunities to elevate confidence in our work across the larger company

WHAT WE'RE LOOKING FOR

  • 7+ years of product design experience
  • A portfolio demonstrating: shipment of multiple products successfully; strong expertise in applying interaction design patterns to solve complex workflows, as well as in visual design, information hierarchy, layout, composition, and typography
  • Expert understanding of visual systems and practices, including layout, iconography, typography and have a curiosity and eye for pushing visual design in interfaces forward
  • Experience in leading product design from opportunity development, to concept, to shipment
  • Strong facilitation skills leading groups through idea generation and decision making processes
  • Proven ability to communicate deep design thinking at all levels of the organization
  • Strong prototyping skills at multiple levels of fidelity and experience helping elevate prototyping quality and utilization across your teams in the past
  • The ability to design and document user flows and design components at a system level
  • Fluency with user research practices and ability translate insights into actions
  • Bachelor's or master's degree in interaction design, industrial design, product design, service design, human-computer interaction, or equivalent experience

BONUS POINTS

  • Background in interactive, content-driven consumer products
  • Healthcare or Fitness design experience

WHAT YOU'LL LOVE ABOUT US

  • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
  • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
  • Modern life stipends: Manage your own learning and development
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and Inclusion:
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com
*Please do not send resumes via email*