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EMO Clinical Associate (Remote)

Hinge Health

Hinge Health

United States
Posted on Wednesday, April 26, 2023
One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
Work From Anywhere
Hinge Health Employees have the flexibility to work anywhere, within the country they are hired.
About the Role
We’re looking for a clinical associate to join our clinical team. In this role, you will be the primary contact for our patients seeking second opinions while assisting our care team, which is composed of nurse practitioners, care coordinators and physicians. You will assist our clinicians in managing the patient experience throughout the second opinion process, including triaging patient program applications, facilitating patient scheduling, assisting with medical record retrieval and review, and documentation.
The ideal candidate has deep experience in providing support to clinicians by performing administrative tasks to ensure high quality patient care. This role requires excellent organization skills, prioritization skills, attention to detail, and the ability to manage multiple tasks simultaneously. While administrative duties will be a large part of your day, you will also be the main point of contact for patients; therefore, timely and professional communication will be vital to your role. Lastly, you thrive in a rapidly growing and changing environment, contributing your ideas to help our team continuously improve our operations and quality of care.
#LI-ES1

WHAT YOU’LL ACCOMPLISH

  • Communicate with patients to facilitate scheduling with our care team.
  • Assist with medical record retrieval including thorough review of documents to ensure all necessary records are available for our clinicians.
  • Document preparation for our clinicians prior to patient appointments.
  • Reduce administrative burden on clinicians by performing an array of core administrative tasks (e.g. metric tracking, meeting scribe, and tracking actionables).

WHAT WE’RE LOOKING FOR

  • At least 2 years of experience as a medical assistant in an orthopedic office setting.
  • Comfort and professionalism working with medical records.
  • Proficiency with the support of a busy clinical practice (e.g. patient communication, scheduling, patient intakes, medical record review).
  • Attention to detail with exceptional organizational and prioritization skills.
  • Self-motivated and able to thrive in a fast-paced, evolving remote environment.

BONUS POINTS

  • Well-versed and comfortable working with technology.
  • Previous telehealth experience.

WHAT YOU’LL LOVE ABOUT US

  • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
  • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
  • Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
  • Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
  • Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and inclusion:
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.
*Please do not send resumes via email*
If you're interested - we'd love to hear from you.