Key Responsibilities

Quality Leadership

• Drive definition, development, and deployment of comprehensive automated testing strategies including functional, system, performance, stress, security, load, reliability, and longevity tests
• Define and enforce quality release criteria and establish clear Definition of Done (DoD) and Definition of Ready (DoR) standards
• Identify risks and collaborate with product development teams to prevent critical issues before production release
• Be data-driven: identify, generate, and provide quality metrics to substantiate quality improvements
• Present quality plans, testing methodologies, and results to stakeholders, building trust and confidence

Technical Excellence

• Spearhead test automation architecture, test suites, and infrastructure by understanding underlying product architecture in a cost-effective manner
• Implement state-of-the-art quality engineering methodologies to uncover potential bottlenecks in performance, defects, risks, and user experience
• Work with stakeholders to diagnose, debug, and perform root cause analysis for issues in production and test environments
• Establish and maintain processes to meet standards compliance such as SOC2/FedRamp

Team Leadership

• Lead and grow a team of engineers working across on-premise and SaaS services
• Recruit, challenge, and reward high-performance individuals to build a high-performing organization
• Coach and mentor team members, fostering a positive culture that embraces change and drives simple solutions to complex problems
• Be a trusted partner for senior management, helping drive alignment and implementing decisions throughout your team

Cross-Functional Collaboration

• Build relationships with Product Management, DevOps, SRE, Service, and Customer success teams
• Collaborate with customers and Customer Success teams to identify and resolve product issues, close testing gaps, and enhance usability
• Ensure alignment across functions and effective communication of relevant information
• Foster a culture of positive collaboration, safety to learn from failure, and continuous improvement
• Proactively provide solutions rather than just identifying problems

Qualifications

Required Experience

• Minimum 8+ years of experience in quality engineering (Automation, API/UI, CI/CD)
• Minimum 3+ years as a software quality engineering leader in a fast-paced environment supporting at least 5+ scrum teams
• At least 2 years of experience in CI/CD environment
• BS degree in Electrical Engineering/Computer Science or related field or equivalent
• Experience with automation framework design, continuous integration, and continuous deployment best practices
• Experience with REST/gRPC/gQL API-based products and services (One or more of Postman, REST Assured, pytest)
• Knowledge of Atlassian tools, Git, Harness, or similar tools
• Thorough understanding of different testing types at scale in distributed microservice architectures

Soft Skills

• Outstanding interpersonal and communication skills
• Self-starter with exceptional attention to detail
• Customer focus, sense of urgency, and accountability
• Ability to manage diverse teams and collaborate with geographically distributed teams
• Keen business acumen, ability to influence without authority
• Willingness to ask questions and challenge the status quo

Nice to Have

• Experience with open source testing tools and frameworks: JMeter, Selenium, locust
• Hands-on experience with Harness
• Spearheaded the adoption of shift-left test practices
• Cloud IaaS knowledge, especially in AWS/GCP
• Experience managing quality for enterprise customers
• Familiarity with KubeMonkey and other Chaos testing tools
• Exposure to code coverage, DAST/SAST tools such as NexusIQ, SonarQube