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Senior/Principal Product Manager



Mountain View, CA, USA
Posted on Monday, October 30, 2023
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Harness is looking for a Senior/Principal Product Manager responsible for driving the Continuous Verification component of the Harness Software Delivery Platform. In this role, you are chartered to enable developers/DevOps teams ship software with the highest reliability possible. The uniquely Harness way of ensuring such level of reliability is to continuously verify the health of software services before and during critical changes such as deployments, feature flag rollouts and chaos engineering experiments. Changes that lead to verification failures are automatically rolled back, thus ensuring that customer experience never gets adversely impacted. Harness Continuous Verification is powered by unsupervised machine learning algorithms applied on data queried from leading observability solutions including those in the APM, infrastructure monitoring and log analytics categories. This is a high impact, high visibility role that requires immense cross-functional execution spanning Engineering, Sales, Marketing, UX, Research, Customer Success and Support.
  • Own the "whole" product experience
  • Engage with customers, develop insights into what is possible, and uncover unarticulated customer needs to drive customer success
  • Build product roadmap based on customers needs, market, and technology trends
  • Define product specs, user stories, mockups, and acceptance criteria in collaboration with engineering or independently
  • Interact and collaborate with Support, Customer Success, and field teams, to understand customer issues and drive business outcomes
  • Collaborate with Engineering, QA, SRE, and release teams to plan, drive and execute product releases cycles.
  • Collaborate with product marketing to support the creation of customer-driven messaging and content
  • You are a hands-on product owner driven by data and research
  • You are a creative and passionate problem solver
  • You are able to think big while charting small steps towards the end goal
  • You are obsessed with customer research and design thinking
  • You can bring qualitative and quantitative insights together to drive sound decision making
  • You are obsessed with the little details and constantly optimizing for simplicity
  • 5 to 8 years of experience in product management with SaaS / Cloud companies
  • 2 to 5 years of experience in DevOps, application/error monitoring or log analytics space
  • Strong understanding cloud-native application architectures and/or machine learning
  • Comfortable with Kubernetes & containers
  • Good understanding of AWS, Google Cloud, Microsoft Azure
  • Strong analytical skills and data-driven product decision-making mindset
  • Strong communication skills, verbal and written

Work Location

  • This role will be an On-Site role in the Mountain View office 3 days a week.

What you will have at Harness

    • Competitive compensation
    • Comprehensive healthcare benefits
    • Flexible Spending Account (FSA)
    • Employee Assistance Program (EAP)
    • Paid Time Off and Parental Leave
    • Monthly, quarterly, and annual social and team-building events
    • TGIF-Off program
    • Recharge & Reset Program
    • Monthly internet reimbursement
    • Commuter benefits

Compensation (if required)

Pay transparency
$160,000$182,000 USD