Automations & Chatbot Specialist
Deliverect
Casablanca, Morocco
Posted on May 12, 2026
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.Your Impact:
As an Automations & Chatbot Specialist, you will play a critical role in developing, optimizing, and maintaining chatbot and AI systems that enhance customer experience while reducing operational costs. You will use your data analysis expertise to track performance metrics, identify areas for improvement, and contribute to strategic initiatives aimed at optimizing chatbot functionality. With a strong focus on data-driven insights and process improvement, you will help ensure that our chatbot solutions deliver an outstanding user experience and align with operational efficiency goals. Logistics:
Fluency in English is required, with strong written and verbal communication skills being essential.
Work Location: This is a full-time, in office role for the first 3 months. Following this, we offer a hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.
What you will do:
- Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency.
- Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking.
- Implement strategies to enhance customer satisfaction and streamline operational processes.
- Collaborate with cross-functional teams to troubleshoot and resolve any technical issues related to chatbot performance.
- Contribute to the strategic development of chatbot systems by providing data-driven recommendations for improvement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
- Work on improving internal documentation and proposing new tools or processes to streamline operations.
What you will Bring:
- 2+ years of experience working with chatbots or automation systems, particularly in a customer support or technical environment.
- Strong technical knowledge of conversational AI and chatbot optimization.
- Expertise in data analysis, including the ability to interpret large data sets to identify trends and provide actionable insights.
- Proven ability to analyze and improve chatbot performance metrics, including response times, resolution rates, and customer satisfaction.
- Experience collaborating with cross-functional teams to resolve technical issues and improve workflows.
- Strong verbal and written communication skills with the ability to present data-driven insights to internal stakeholders.
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.
Ready to shape the future of commerce with us? Explore our opportunities and apply today!