Strategic Account Manager
Deliverect
Sales & Business Development
London, UK
Posted on Feb 13, 2025
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
At the core of our approach is a simple mantra: customers first. We don't just work for our customers; we work with them, closely understanding their unique needs and challenges. This collaborative effort allows us to not only grasp their objectives but to intricately align our solutions with them.
Our collaboration extends beyond departmental lines. We work hand-in-hand with other teams at Deliverect as well as with our customers' teams, ensuring our solutions seamlessly integrate into their existing operations. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. Welcome to a team that doesn't just manage accounts; we architect global success stories.
Your Impact
As a Strategic Account Manager, you will play a critical role in maintaining and growing relationships with our largest enterprise clients. You will serve as a trusted consultant, ensuring customers maximize the value of our product suite while aligning their business goals with our solutions. By building strong partnerships, analysing key performance indicators, and advocating for customer needs internally, you will drive customer satisfaction, retention and long-term success.
A Typical Day
- Meet regularly with clients to review performance, present insights, and align our offerings with their evolving needs, including leading Quarterly Business Reviews.
- Maintain an up-to-date forecast and pipeline, ensuring accurate revenue projections and strategic planning.
- Stay ahead of industry trends, key performance indicators (KPIs), and competitive insights to provide clients with informed recommendations.
- Act as the bridge between the customer and internal teams, balancing client expectations with business constraints while ensuring a smooth project execution.
- Collaborate cross-functionally, generating and sharing ideas that drive innovation and efficiency.
- Utilize CRM tools to track interactions and manage your expansion sales pipeline effectively.
- Achieve gross expansion of locations live and NRR targets, forecast revenue accurately, and contribute to Deliverect's growth.
- Manage and nurture existing client relationships to identify new expansion opportunities in your book of business
Expertise
- 4+ years of experience in enterprise or strategic Account Management, preferably in SaaS, food delivery, or restaurant technology.
- Proven ability to build and maintain relationships with frontline users to C-level executives, acting as a strategic partner and trusted advisor.
- Strong understanding of order management, POS systems, APIs, and third-party delivery services.
- Proficiency in data analytics and customer insights platforms to track trends, assess performance, and guide strategic decisions.
- Exceptional written and verbal communication skills, capable of articulating complex solutions to diverse stakeholders.
Additional Information
- We will consider applicants within +/- 5 hours of the GMT time zone.
- This is a full-time, hybrid role requiring 4 days in office and 1 days working from home.
- Fluency in English is required. Additional language skills are a plus.
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.