Growth Account Manager
Deliverect
Sales & Business Development
Sydney, NSW, Australia
Posted 6+ months ago
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.
Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.
About the Role
As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing accounts, identifying growth opportunities, and strategizing to boost revenue. You'll be crucial in introducing evolving Deliverect solutions to businesses, fostering long-term relationships, and ensuring customers' business success.
Your Impact
- Analyze account performance metrics to identify opportunities for cross-selling and up-selling Deliverect products. Focus on tailoring solutions to meet specific client needs and objectives.
- Collaborate with internal teams, including Marketing and Sales, to develop and execute effective growth strategies aligned with client requirements. Leverage market research and client interactions to inform these strategies.
- Build and maintain strong client relationships, positioning yourself as a trusted advisor. Proactively identify opportunities to optimize clients’ use of the Deliverect platform to drive business growth.
- Leverage customer usage data and advanced analytics tools to gain insights into usage patterns and behaviors. Use these insights to identify opportunities for efficiency improvements and additional value.
- Develop insightful reports and presentations that demonstrate the tangible return on investment (ROI) delivered by Deliverect solutions. Highlight the impact on client operations, efficiency, and revenue growth.
- Lead contract renewal negotiations, leveraging a deep understanding of client needs and market dynamics. Secure mutually beneficial agreements that drive client satisfaction and foster long-term partnerships.
Your Expertise
- Build strong client relationships, fostering trust and rapport.
- Communicate effectively with clients and internal stakeholders.
- Understand the order management industry, customer needs, and challenges.
- Advocate for customers' needs and interests with internal stakeholders.
- Demonstrate a deep understanding of Deliverect's product portfolio and value proposition.
- Identify opportunities for upselling and cross-selling Deliverect's products and features.
- Leverage customer data and analytics to identify growth opportunities and trends.
- Possess in-depth knowledge of APIs, integrations, POS systems, and third-party delivery services.
Additional Information
- Fluency in English is required. Additional language skills, particularly East Asian languages, are a plus.
- This is a full-time position based in Sydney, Australia.
- The role requires a work arrangement with 4 days in the office and 1 day of work from home.
Join Deliverect: Where You Shape Tomorrow's Success
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.