CSQ425R51

The Resource Manager is a strategic business partner for Customer Success and Services organization in ensuring that our customers are matched with relevant talent and expertise to solve the world's toughest problems.

The primary responsibility of the Resource Manager is to manage resourcing for all potential and assigned projects. This position requires the individual to be determining personnel requirements, providing ongoing support to project managers, and collaborating on resource management with multiple teams within our organization. The resource manager will be someone who can accurately assess resource needs and provide sufficient capacity to realize project goals.

The impact you will have:

• Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the delivery mission.
• Drive transparency of the resourcing workflow and status from pipeline to opportunity close and project start by ensuring that resources are identified, assigned, prepared and able to engage as planned.
• Ensure customers receive timely access to relevant talent and expertise to deliver their data and AI projects.
• Drive resolution of delivery challenges, address resource contentions and manage expectations.
• Gain a deep understanding of our people, their unique skills, experiences and individual development plans.
• Pro-active engagement of our preferred delivery partners to ensure that they can serve relevant resource requests.
• Remediation of resourcing clashes and unforeseen events.
• Data-driven analysis of resource productivity, utilization and demand forecasting.

What we look for:

• Minimum of 5 years experience in resource management for a Professional Services and Education Services line of business.
• Exceptional organizational, project management and time-management skills.
• Salesforce and FinancialForce PSA experience is a plus.
• Excellent interpersonal and communication skills.
• In-depth knowledge of applicable labor laws.