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Order to Cash (OTC), Billing Manager



Costa Rica
Posted on Tuesday, June 18, 2024

Req #: GAQ225R96

Databricks is looking for a talented Order to Cash (OTC) Billing Manager who has passion for process improvement and operational excellence. We are in search of a skilled individual who will lead our billing team with the mindset to automate, create efficiencies while maintaining accuracy, and drive continuous improvement initiatives within our environment. This role will report to the Sr Manager, Billing, Credit & Collections.

The impact you will have:

  • Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
  • Manage, develop and mentor the global billing team
  • Ensure timely and accurate customer invoicing and dispute resolution
  • Provide guidance to account teams when negotiating with customers about billing capabilities
  • Lead calls with cross-functional teams and leadership
  • Lead continuous process improvement and development of automated systems including implementation and enhancements to billing processes
  • Develop and implement policies, controls, and procedures to scale with the business
  • Create and continuously refine ad hoc reporting and reconciliation billing processes
  • Lead and participate in month end close processes to ensure timeliness, accuracy, and reduce time to close
  • Analyze billing metrics to report on performance and identify opportunities for improvement
  • Assist with the management of annual financial audits and month/quarterly reporting

What we look for:

  • Bachelor's degree in Finance or Accounting
  • 5+ years of experience in Billing Operations/Accounts Receivables and or Finance & Accounting Operations within a continuously growing environment, preferably in public or large pre-IPO companies
  • 2+ years of experience of acting as a manager/mentor to team members, nurturing their professional development and a high-performing team environment
  • Experience managing a diverse, geographically dispersed teams
  • Experience in Order to Cash (OTC) processes for SaaS (subscription and consumption-based businesses)
  • Experience managing high volume of transactions
  • Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
  • High Proficiency with Excel is required (Pivot tables, Vlookups)
  • Knowledge SQL a plus
  • Experience in subscription, consumption and professional services billings
  • Experience with NetSuite or any major ERP and Salesforce CPQ
  • Experience with Financial Force, Metronome or any billing software is a plus

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.


If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.