Software Engineer II (Communications Platform)
Cedar
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role:
At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.
Our Communications Platform squad, part of the Patient pillar, is dedicated to empathetically engaging with patients across various channels. We provide essential messaging, including billing information, appointment notifications, financial aid details, and more. Cedar is seeking a Software Engineer II to join our Communications Platform squad. In this role, you will collaborate with a cross-functional team of engineers, product managers, and designers to enhance our patient engagement platform. You will play a crucial part in building tools that ensure accurate, timely, and informative communications to improve patient experiences and reduce operational costs for providers. Cedar is committed to a flexible work environment, so this as well as many of our roles are remote friendly.
Responsibilities:
- Develop and Maintain Scalable Solutions: Build, test, and maintain scalable code across the stack to ensure robust and efficient patient communications.
- Collaborate Across Teams: Work closely with product, design, and integration partners to deliver new features and enhancements that improve patient engagement and satisfaction.
- Enhance Communication Reliability: Create tools and infrastructure that improve the reliability and clarity of patient communications, reducing support cases and provider call volumes.
- Optimize Communication Strategies: Implement personalized communication strategies based on patient circumstances, ensuring communications are clear, relevant, and timely.
- Monitor and Resolve Issues: Develop robust monitoring tools to proactively identify and resolve communication gaps, failures, and inaccuracies.
Impact and Growth Opportunities:
- Enhance Patient Engagement: Your work will directly contribute to more personalized, accurate, and timely patient communications, driving better patient outcomes and experiences.
- Improve Operational Efficiency: By developing tools that reduce the time and effort required to manage communications, you will help lower provider costs and streamline internal processes.
- Collaborate with Experts: Work in a dynamic, cross-functional team environment with opportunities to learn from and collaborate with experts in engineering, product management, and design.
- Advance Your Skills: Gain experience in backend development, scalable architecture, and enhance your technical and problem-solving skills.
- Drive Strategic Initiatives: Contribute to Cedar’s long-term vision by developing solutions that address key metrics such as communication costs, reliability, clarity, and personalization.
Required Skills & Experience:
- Technical Expertise: 2+ years of professional software development experience with experience in at least one major coding language
- Strong computer science fundamentals: a degree in computer science, engineering, or a related field, or similar experience
- Team Player: Excellent collaboration and communication skills, with the ability to work effectively in a cross-functional team environment.
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $145,000 - $161,625
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
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What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2023, Cedar is engaging with 25 million patients on an annualized basis, and is on target to process $2.6 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.