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Workplace, Community & Experience Specialist

AlphaSense

AlphaSense

Pune, Maharashtra, India
Posted on Wednesday, May 22, 2024

About AlphaSense:

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

Headquartered in New York City, AlphaSense employs over 1,500+ people across offices in the U.S., U.K., Finland, Germany, India, and Singapore.

For more information, please visit www.alpha-sense.com and check out the video clips.

Check out what we’ve built so far:

1. The decision that matters

2. India Office -

About the Team:

The Global People Team is made up of seasoned professionals with a diverse range of expertise – spanning talent acquisition, business partnering, regional operations, and a growing core of functional experts in culture, leadership, talent, learning, organizational development, compensation, benefits, systems, and analytics. Building on the recent global launch of Workday, we are supporting the company’s continued hyper-growth focused on two core corporate objectives – building the operational excellence and scalable infrastructure to deliver our strategy while supporting profitable growth; and evolving our culture so it is optimized for delivering our strategy and supporting our growth and scale while attracting and retaining top talent.

About the Role:

We are seeking a Workplace, Community, and Experience Specialist to join our team at AlphaSense, based in Pune. You’ll be the primary point of contact for our Pune community and act as the “face” of our office, responsible for creating a thriving and productive environment where various teams can perform at their best. You will work hand in hand with the other Workplace, Community, and Experience team members, supporting the delivery of a best-in-class employee experience strategy for our team members across every hub location. You will lead our on-the-ground Pune office experience throughout the employee lifecycle, from supporting onboarding to the everyday working environment to planning engaging events for various occasions. As such, this role requires you to work from the office 5 days per week.

Who You Are:

  • 3-5 years of experience in office support, administrative support, customer-facing experience, or community-building positions (preferably in a high-growth tech company)
  • Friendly, accommodating, and approachable, driven to deliver a great in-office experience.
  • Curious, collaborative, and creative problem solver who is comfortable pushing back and building compromises with key stakeholders to deliver our WCE strategy with a local touch.
  • Detailed, dependable, self-aware, hard-working, and compassionate, with a proven ability to manage multiple priorities at once across all aspects of Workplace, Community, and Experience.
  • A team player with a strong customer service attitude and high standards for delivery.
  • Proficient in Slack or similar corporate instant messaging services, Google Suite (Calendar, Drive, Sheets, Slides), and MS Office (Excel, Word, PowerPoint).
  • Drive for professional growth opportunities, interest in the Workplace, Community & Experience function, and capability to work at a fast pace as part of a globally distributed team.

What You’ll Do:

Workplace

  • Serve as the primary on-site contact for management and vendors.
  • Coordinate office repairs, security, safety, and maintenance to ensure a productive work environment.
  • Ensure office operations adheres to standard policies and compliances
  • Assist with local real estate lease management and office layout strategies, including implementation of our Fluid Working framework and executing office moves.
  • Manage visitor registration and office supply inventory, including snacks.
  • Maintain cleanliness through coordination with the janitorial team.
  • Keep the reception area and communal spaces tidy and well-maintained.

Community

  • Provide front-of-office support to all employees and guests, maintaining a friendly and helpful demeanor.
  • Plan and support internal events such as happy hours, lunch-and-learns, functional onsites, and All Hands, including setup and cleanup.
  • Manage event logistics such as sending calendar invites, gathering feedback, coordinating catering, and liaising with vendors for event services.
  • Act as a ‘culture carrier’ and key point of contact for internal communications regarding the Pune office.

Experience

  • Support & enrich employee experience by managing new hire packages, leading employee gifting programs, and coordinating IT asset distribution and recovery.
  • Handle mail and delivery organization and distribution, ensuring timely receipt and dispatch.
  • Coordinate ‘last mile’ travel arrangements for SLT/ELT visiting Pune office from other countries to ensure their security.
  • Follow organizational procurement and WCE spend management procedures to maintain accurate records and engage appropriately with vendors.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s

commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.