About the Role

Abnormal AI is looking for a detail-oriented, strategic, and results-driven Manager of Renewals Management to lead a team of Renewal Managers / Specialists and drive our renewal process across our email security SaaS business. You will own the full renewal lifecycle, ensure high renewal rates and expansion, and build a structured, scalable renewals engine that supports predictable revenue and long-term customer retention.

What you will do

• Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.
• Manage and improve the full renewal lifecycle: engage early, negotiate terms, secure commitments, and collaborate with cross-functional teams (Customer Success, Account Management, Finance) to ensure contract execution.
• Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).
• Partner with Customer Success and Sales to identify expansion opportunities during renewal engagements and align on a joint renewal-and-expand motion.
• Develop and mature forecasting models for renewal bookings ,churn, and NARR, presenting updates to senior leadership and driving improvements in predictability.
• Manage escalations and high-visibility renewal situations; support Renewal Managers in complex negotiations or large-scale renewals.
• Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security / cybersecurity industry to ensure competitiveness and contract health.

Must Haves

• 5+ years of experience in renewals, post-sales, or account management leadership within a B2B SaaS environment; preferably with 2+ years managing direct reports.
• Proven track record managing renewals for enterprise customers, with strong renewal metrics (high retention, low churn) and excellent forecasting accuracy.
• Strong negotiation skills and ability to lead renewal conversations at the executive level.
• Excellent analytical and operational mindset: comfortable building and using renewal dashboards, forecasting models, and renewal playbooks.
• Strong communication and leadership skills with the ability to develop, motivate and retain a team.
• Experience with CRM and customer success tools (Salesforce, Gainsight) and strong process-oriented mindset.
• Strategic thinker who can improve and scale processes in a dynamic, high-growth environment.

Nice to Have

• Experience in email security, cybersecurity, or other highly regulated SaaS industries.
• Experience working in a high-volume renewal environment or managing large renewal books.
• Exposure to international renewal / multi-regional contract management.

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